Return & Exchange Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Procedures for return & Exchange

  • Step 1 :  Open the menu in the top-left corner to access this option.
  • Step 2 : Select Return & Exchange option
  • Step 3 : Fill the form and submit

Eligibility for Returns & Exchanges

  • Requests must be made within 10 days of receiving your order

  • Items must be unused, unwashed, and in original packaging

  • All tags, labels, and accessories must be intact

  • Proof of purchase (order number or invoice) is required

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as Final Sale

  • Used, washed, or damaged items (unless received defective)

Reasons Accepted for Return / Exchange

  • Damaged or defective item

  • Wrong item received

  • Size or fit issue

  • Quality issue

  • Product not as described

  • Missing item or part

  • Changed mind (if applicable under policy)

How to Request a Return or Exchange

  1. Fill out the Return & Exchange Request Form

  2. Provide your order number and reason for return/exchange

  3. Upload clear images if the item is damaged or incorrect

  4. Our team will review and respond within 1-2 business days

Exchange Process

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit will be offered

  • Exchange shipping timelines may vary

Refund Process

  • Once approved and the item is received, refunds are processed within 2-3 business days

  • Refunds are issued to the original payment method Or Different account

  • Shipping charges are non-refundable unless the error was ours

Need Help?

If you have any questions, please contact us at urbannest.house@email.com
Our support team is happy to assist you.