Cancellation Policy

This Cancellation Policy outlines the terms under which orders, services, or bookings made with Urban Nest may be canceled.

1. Order / Booking Cancellation

Customers may request to cancel an order or booking within [24hours] of placing the order and before it has been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled.

2. How to Cancel

To request a cancellation, please contact us at urbannest.house@gmail.com with:

  • Your order or booking number

  • The reason for cancellation 

Cancellation requests are subject to confirmation by our team.

3. Fees & Refunds

  • Approved cancellations made within the allowed timeframe will receive a full refund.

  • Cancellations made after the allowed timeframe may be subject to a cancellation fee of [amount or percentage].

  • Refunds will be issued to the original payment method within [3-5 business days].

4. Non-Cancellable Items / Services

The following are non-cancellable:

  • Orders already shipped

  • Customized or personalized items

  • Digital products once delivered or accessed

  • Services already rendered or in progress

6. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting.

7. Contact Us

For cancellation requests or questions, contact us at:
Email: urbannest.house@gmail.com
Business name: Urban Nest